While traveling with My Travel & Lifestyle, your safety is always the top priority. If an emergency occurs during your trip, you should contact local emergency services or your travel insurance provider immediately. My Travel & Lifestyle does not provide on‑ground emergency assistance but can support you with booking‑related information before travel.
What Is Considered an Emergency?
Emergency assistance may be required for situations such as:
- Medical emergencies or accidents
- Lost or stolen passports or travel documents
- Trip disruptions due to illness or injury
- Urgent itinerary changes requiring local support
Who to Contact in an Emergency
Local Emergency Services
If you are in immediate danger or need urgent medical attention, contact local emergency services right away using the emergency number for the country you are visiting.
Your Travel Insurance Provider
Your travel insurance provider can assist with:
- Medical treatment and hospital admissions
- Emergency evacuation
- Lost luggage and trip disruptions
Always carry your insurance policy number and emergency contact details with you while travelling.
Your Travel Supplier
If the issue is related to your booking:
- Contact your cruise line’s onboard support team
- Speak with your hotel reception or front desk
- Use the local supplier or representative contact details provided in your itinerary
These teams are best placed to assist with destination‑specific issues and immediate arrangements.
How My Travel & Lifestyle Can Support You
While we do not provide emergency response services during travel, My Travel & Lifestyle can assist before you depart by:
- Helping you access booking details
- Explaining terms and conditions
- Providing supplier contact information
- Clarifying how your BOGOHO or Journey Dollar benefits work
If an issue occurs before your trip begins, please contact our expert consultants as soon as possible for support.
Important to Remember
Once travel has commenced, My Travel & Lifestyle is not responsible for providing on‑ground emergency services. Travellers are responsible for seeking assistance through appropriate local channels or their travel insurance provider.
We strongly recommend:
- Holding comprehensive travel insurance
- Familiarising yourself with emergency procedures for your destination
- Keeping important contact information easily accessible
Being prepared helps reduce stress in unexpected situations. For questions before travel or assistance understanding your booking, our My Travel & Lifestyle consultants are always happy to help ensure you travel with confidence.